FAQ
I need a:
1. What are your rates? 
Our rates vary according to your project, content and needs. Other factors such as the field of specialisation, how technical your content is and fast deliveries also influence how much we charge. This said, our rates start from £0.05/€0.06/$0.08 per source word and £18/€20/$25 per hour. 
 2. What currencies do you accept? 
We accept payments in US dollars, Euros and British pounds. 
 3. What payment methods do you accept? 
We accept wires as well as Paypal, Revolut, cash and cheque payments. 
 4. How long will it take to have my file translated? 
Delivery time is usually confirmed when we issue our quote. Please keep in mind we are always committed to provide a swift and professional service. 
 5. Do you use any CAT tools? 
We use the most recent version of Trados Studio and MemoQ. We are always keen on exploring new methods and tools if requested to do so. 
 6. What file types do you accept? 
We accept files in different extensions (i.e. pdf, doc, jpg, etc). Please ensure the content you provide is clear and readable in all its parts. 
 7. Do you strictly translate content in your field of specialisation? 
No, we love getting out of our comfort zone and exploring new horizons. We will carefully review your content and provide an accurate rendition. 
8. I am not fully satisfied with how you translated parts of my content? What can I do about that?
Tell us. Translation is not a one-way road. Different translators will most likely translate the same content in different ways and that is why we encourage you to always provide honest feedback on our work.
1. What are your rates? 
Our rates vary based on the duration of the interpreting service we provide. Mileage and transport are additional factors we take into account when issuing a quote. This said, our interpreting rates start from £35/€40/$50 per hour. Full day rates are in the £350/€400/$450 region. Feel always free to get in touch to discuss your needs and request a tailored quote. 
 2. What currencies do you accept? 
We accept payments in US dollars, Euros and British pounds. 
 3. What payment methods do you accept? 
We accept wires as well as Paypal, Revolut, cash and cheque payments. 
 4. What areas do you cover? 
We mainly offer our services in Italy and in London (UK). However, we are always happy to follow you and offer interpreting assistance when you travel for business. 
 5. When should I send you material for preparing your assignment? 
The sooner the better. Please remember that study and preparation are key to successful interpreting. That is why it is always a good idea to provide as much information as possible well ahead of your event dates.
1. What are your rates? 
Our rates for certified translations may vary based on the documents you submit. However, standard costs are £40/€45/$50 per document with delivery included. Discounts apply when you submit 3 or more documents. 
 2. What currencies do you accept? 
We accept payments in US dollars, Euros and British pounds. 
 3. What payment methods do you accept? 
We accept wires as well as Paypal, Revolut, cash and cheque payments. 
 4. How long will it take to have my file translated? 
Certified translations usually take 2 business days. Please keep in mind we might need to arrange slightly laxer deadlines if you submit large volumes of work.   
5. What file types do you accept? 
We accept files in different extensions (i.e. pdf, doc, jpg, etc). Please ensure the content you provide is clear and readable in all its parts. 
 6. Will you send my certified translation overseas? 
We are happy to ship your files to any EU address free of charge. Surcharges may apply for extra-EU deliveries.